3Com (R) Corporation EtherDisk (R) Diskette for the 3C90x EtherLink 10/100 PCI NIC Family Technical Support Information 3Com provides easy access to technical support information through a variety of services. This file describes these services. Information contained in this file is correct at the time of publication. For the very latest, 3Com recommends that you access the 3Com Corporation World Wide Web site. Support From Your Network Supplier ---------------------------------- If assistance is required, contact your computer supplier for support and service of your 3Com network interface card. When you contact your network supplier for assistance, have the following information ready: -Diagnostic error messages -A list of system hardware and software, including revision levels -Details about recent configuration changes, if applicable If you are unable to contact your network supplier, see the next section on how to contact 3Com. Online Technical Services ------------------------- 3Com offers worldwide product support 24 hours a day, 7 days a week, through the following online systems: -World Wide Web site -3Com Bulletin Board Service (3Com BBS) -3Com Facts automated fax service World Wide Web Site ------------------- Access the latest networking information on the 3Com World Wide Web site by entering the following URL into your Internet browser: http://www.3com.com/ This service provides access to online support information such as technical documentation and software library, as well as support options ranging from technical education to maintenance and professional services. 3Com FTP Site ------------- Download drivers, patches, and software across the Internet from the 3Com public FTP site. This service is available 24 hours a day, 7 days a week. To connect to the 3Com FTP site, enter the following information into your FTP client: Hostname: ftp.3com.com (or 192.156.136.12) Username: anonymous Password: A user name and password are not needed with Web browser software such as Netscape Navigator and Internet Explorer. 3Com Bulletin Board Service (3Com BBS) ------------------------------------- The 3Com BBS contains patches, software, and drivers for 3Com products. This service is available through analog modem or digital modem (ISDN) 24 hours a day, 7 days a week. Access by Analog Mode ---------------------- To reach the service by modem, set your modem to 8 data bits, no parity, and 1 stop bit. Call the telephone number nearest you: Country Data Rate Telephone Number ------- --------- ---------------- Australia Up to 14,400 bps 61 2 9955 2073 Brazil Up to 14,400 bps 55 11 5181 9666 France Up to 14,400 bps 33 1 6986 6954 Germany Up to 28,800 bps 4989 62732 188 Hong Kong Up to 14,400 bps 852 2537 5601 Italy Up to 14,400 bps 39 2 27300680 Japan Up to 14,400 bps 81 3 3345 7266 Mexico Up to 28,800 bps 52 5 520 7835 P.R. of China Up to 14,400 bps 86 10 684 92351 Taiwan, R.O.C. Up to 14,400 bps 886 2 377 5840 U.K. Up to 28,800 bps 44 1442 438278 U.S.A. Up to 53,333 bps 1 847 262 6000 Access by Digital Modem ----------------------- ISDN users can dial in to the 3Com BBS using a digital modem for fast access up to 56 Kbps. To access the 3Com BBS using ISDN, use the this number: 1 847 262 6000 3Com Facts Automated Fax Service ------------------------------- The 3Com Facts automated fax service provides technical articles, diagrams, and troubleshooting instructions on 3Com products 24 hours a day, 7 days a week. Call 3ComFacts using your Touch-Tone telephone: 1 408 727 7021 (%VER SUPPORT.TXT - Technical Support v4.0.3)