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Help Contents
Contents

Hardware

How do I know what cable to use?

What is necessary to connect my CD-ROM to a sound card?

I'm not getting sound with my applications.

How do I get my reader to play CD's?

I'm getting Incorrect DOS version.  What do I do?

What important numbers do I need to know?

Software

Do I need to do anything special if I have Double-Space or Stacker running?

I'm having trouble with Smartdrive.

My movies don't play any faster with this new reader.


How do I know what cable to use?

The cable and IDE interface board which you purchaced with your CD-ROM reader is the proper cable to use to connect to your CD-ROM reader.  If you want to use the IDE interface that is already in your computer, you must use the cable from that interface and reinstall the drivers using the Custom option.


What is necessary to connect my CD-ROM to a sound card?

If you purchased the standard kit (non-deluxe version), use the cable provided to connect the audio out of your reader to the audio connector on the IDE controller.

If you purchased the Deluxe version, you need to connect the audio out of your reader to the sound board.


I'm not getting sound with my applications.

Make sure that the you have a sound board installed in your system.  If the board is installed, make sure that the proper drivers are loaded and functioning properly.  Also, make sure that you have an audio cable connected from the CD-ROM reader to the sound board.  If you still are having problems, insert an audio CD, connect headphones into the headphone jack of the reader and run the audio software that is included.  This will verify if the reader is playing audio properly.


How do I get my reader to play CD's?

To get music CD's to work with your CD-ROM reader, use the Animotion CD player that is included with your CD-ROM reader.  If you purchased the Deluxe version, use the audio player that was installed with the SoundBlaster audio board.


I'm getting Incorrect DOS version.  What do I do?

Make sure that you are using the most recent version of MSCDEX.EXE.  At the time of shipping, the most recent version is included with the interface kit.  If the operating system changes, you may need to use the version of MSCDEX.EXE that should be located in the DOS directory.


What important numbers do I need to know?

Technical Support:	1-800-388-8888.

Service:	1-800-388-8888

Information:	1-800-NEC-INFO

BBS:	1-508-635-4706

Compuserve:	GO NECTECH


Do I need to do anything special if I have Double-Space or Stacker running?

The Simple Start installation will install your CD-ROM drivers at the end of your config.sys file.  If for some reason they are not there or have been moved to another location in your config.sys, make sure that they are located after your double-space or Stacker driver line.


I'm having trouble with Smartdrive.

If you are experiencing trouble with Smartdrive and your CD-ROM reader, disable the caching of the CD-ROM reader in Smartdrive.  This is done by editing your smartdrive line so it reads as follows:

Smartdrive /U


My movies don't play any faster with this new reader.

You are correct.  The movies are usually encoded for a certain data transfer rate.  Therefore, when playing the movie back, it will only operate at the speed that it was recorded at.