XIRCOM UNINSTALL UTILITY Software Release 1.01 August 24, 1998 =============================================================== The Uninstall Utility is designed to remove any Xircom PC Card and all associated information files and Registry entries from the Windows 95/98 environment. This procedure may be necessary to prepare for driver upgrades or to remove a corrupted or failed installation. CONTENTS ======== 1) Release Notes 2) Installation and Operation Instructions 3) Xircom Customer Support 1) RELEASE NOTES ============= Supported products ------------------ All Xircom 16-bit CreditCard and RealPort Adapters. Supported Environments ---------------------- Microsoft Windows 95 (all versions) Microsoft Windows 98 Known Limitations ----------------- Some computers may experience problems if the utility is run from the floppy disk drive. It is recommended that the Uninstall utility be executed from the hard drive. Xircom multifunction CardBus cards (i.e. CBEM, RBEM) are NOT supported. Xircom pocket and external adapters are NOT supported. Windows 3.x and Windows NT are NOT supported. Xircom does NOT recommend use of this utility to uninstall other manufacturer's adapters. 2) INSTALLATION AND OPERATION INSTRUCTIONS ======================================= PRECAUTIONS ----------- Uninstalling network adapters may remove configuration information which is needed for proper network operation. Before uninstalling a network adapter, record all pertinent settings for your network, including: 1. Network Clients 2. TCP/IP settings 3. Preferred Server (NetWare) 4. Domain Name (NT) 5. Primary Network Logon 6. Protocols If you are unsure what settings need to be recorded, check with your network administrator before continuing. Installation ------------ Copy the files UNINST.EXE and UNINST.HLP to a folder on the hard drive. Use the XIRCOM folder (if it exists) or create a new folder to contain the uninstaller files. To execute the utility: 1. Click on the START button. 2. Click Run. 3. Type C:\XIRCOM\UNINST (use the folder name containing the files). 4. Click OK. The Xircom Uninstall window will appear. The names of all adapters installed will appear in the 'Adapters' list. NOTE: Adapters other than Xircom may be listed. Xircom does NOT recommend use of this utility to uninstall other manufacturer's adapters. Select the adapter to be removed. Note the status of the adapter shown to the right of the adapter name. If the status is 'Present', the adapter must be stopped before uninstall is attempted. If the status is 'Not present', the adapter may be uninstalled. To stop the adapter: 1. Click on the START button. 2. Select Settings then click Control Panel. 3. In Control Panel, double click on PC Card. 4. Click on the Xircom adapter, then click Stop. When the information dialog appears with the following message, 'You may safely remove this device.', you may eject the adapter from the PC Card slot. 5. Click OK and return to the Uninstall window. The status should now read 'Not present'. To uninstall the adapter: 1. Select the adapter and click 'Uninstall'. The dialog, 'Are you sure you want to uninstall this adapter?', appears. 2. Click Yes. The dialog, 'Adapter successfully uninstalled.', appears. 3. Click OK. 4. Click OK on the Uninstall window to close the program. For help with using the Xircom Uninstall program, click the Help button on the Uninstall window. 3) XIRCOM CUSTOMER SUPPORT ======================= To obtain customer support for your Xircom product, please e-mail call or send a facsimile to the appropriate number listed below. XIRCOM CORPORATE North and South America ----------------------------------------------------------------------- Xircom, Inc. Sales Support ............. (800) 438-4526 Corporate Headquarters Sales Support ............. (805) 376-9300 2300 Corporate Center Dr. Customer Support .......... (805) 376-9200 Thousand Oaks, CA 91320 24-Hr Fax - Corporate ..... (805) 376-9311 24-Hr Fax - Sales Support . (805) 376-9220 Shipping Address: 24-Hr Fax - Cust. Support . (805) 376-9100 2101 Corporate Center Dr. 24-Hr Data Lines - BBS .... (805) 376-9130 Thousand Oaks, CA 91320 24-Hr E-mail ............... cs@xircom.com . 24-Hr Internet...... http://www.xircom.com . HOURS (Sales): 8 a.m. to 5 p.m., Mon-Fri . HOURS (Support): 6 a.m. to 5 p.m., Mon-Fri XIRCOM EUROPE Europe, Middle East, and Africa ----------------------------------------------------------------------- Xircom Europe N.V. Sales Support ......... +32/(0)3 450.08.11 King Square 24-Hr Fax ..............+32/(0) 70 233 306 Veldkant 39 24-Hr Data Lines - BBS..+32/(0) 70 233 163 2550 Kontich, Belgium Customer Support Telephone Numbers . Native English.......+32/(0) 70 233 307 . Native German........+32/(0) 70 233 850 . Native English.......+32/(0) 70 233 307 . Native German........+32/(0) 70 233 850 . Native French........+32/(0) 70 233 851 . Native Dutch.........+32/(0) 70 233 852 . TechLine On Line........+32/(0) 70 233 711 . 24-Hr E-mail............ eurots@xircom.com . 24-Hr Internet.......http://www.xircom.com . HOURS (Sales): 9:00 to 17:00, Mon-Thu; . to 16:00, Fri . HOURS (Support): 9:00 to 18:00, Mon-Fri Regional Sales and Marketing Offices ----------------------------------------------------------------------- Xircom France sarl Sales Support........ +33/(1) 34.63.09.40 41Bis Avenue de L-Europe 24-Hr Fax ........... +33/(1) 34.63.09.41 BP 264 78147 Velizy Cedex, France Xircom AB Sales Support....... +46/(0) 8 590.332.80 I Infracity 24-Hr Fax .......... +46/(0) 8 590.717.81 Kanalvagen 10C 19461 Upplands Vasby, Sweden Xircom Deutschland Gmbh Sales Support...... +49/(0) 89 46.23.02.0 Bretonischer Ring 16 24-Hr Fax ........ +49/(0) 89 46.23.02.10 85630 Grassbrunn/Technopark Deutschland Xircom UK Ltd Sales Support....... +44/(0) 1256.332.552 Worting House, Basingstoke 24-Hr Fax .......... +44/(0) 1256.332.553 Hampshire RG23 8PY UK XIRCOM ASIA PACIFIC Asia Pacific ----------------------------------------------------------------------- Xircom Asia Pacific (Pte) Sales Support.............. +65 323 1511 76 Shenton Way Customer Support........... +65 323 3404 Unit #06-01 24-Hr Fax ................. +65 224 3313 Singapore 079119 24-Hr Data Lines - BBS .... +65 323 0455 . 24-Hr Internet......http://www.xircom.com . 24-Hr Email......http://asiats@xircom.com . HOURS: 9:00 to 17:00, Mon-Fri Regional Sales and Marketing Office ----------------------------------- Xircom Australia Sales Support............. +612 9911 7790 Level 20, 99 Walker Street Customer Support...... +612 (02)9911 7794 North Sydney, NSW 24-Hr Fax................. +612 9911 7796 Australia 2060 24-Hr Data Lines - BBS... +612 9911 7758 . 24-Hr Email......http://aunzts@xircom.com Xircom Japan Japan ----------------------------------------------------------------------- Xircom Japan Sales Support................03 3243 1017 KDD Otemachi Bldg. /21F Customer Support.............03 3243 1129 1-8-1, Otemachi, Chiyoda-ku 24-Hr Fax....................03 3243 1019 Tokyo 100-0004 24-Hr Internet......http://www.xircom.com 24-Hr Email....http://japan_ts@xircom.com HOURS: 9:00 TO 17:00, Mon-Fri WORLDWIDE ELECTRONIC SUPPORT ----------------------------------------------------------------------- Go To Xircom............Microsoft Network cs@xircom.com...........Email to US Customer Support eurots@xircom.com.......Email to European Customer Support asiats@xircom.com.......Email to Asia/Pacific Customer Support aunzts@xircom.com.......Email to Australian/New Zealand Customer Support japan_ts@xircom.com.....Email to Japan Customer Support sales@xircom.com........Email to Xircom Sales ideas@xircom.com........Email to "Ideas" Suggestion Box ----------------------------------------------------------------------- Thank you for making Xircom a part of your network. Xircom acknowledges all tradenames and trademarks used in this document as the property of their respective owners.